Account Help
- Use the same sign-in method on web and Android to see the same synced data.
- Email/password signup opens Confirm this email. The verification link is sent to the address you typed — check inbox and spam. If the send fails, the screen stays there and tells you why.
- If password sign-in fails, use the password reset option on the sign-in screen.
- If Google sign-in fails, confirm the app is using the same Google account you used on web.
Sync Help
- When offline, entries are saved locally on the device and sync after reconnecting.
- If sync shows an error, open Settings and use Retry cloud sync.
- Keep the app open for a moment after reconnecting so recent entries can upload.
Data and Deletion
- Daily grid entries, tasks, categories, weekly goals, schedule, and settings belong to your account.
- You can export your tracking history as a CSV file from Settings.
- To delete your account and all cloud data: sign in and open Settings, choose Delete account, then confirm with your password (email accounts) or Google (Google accounts). This works in the Android app and the web app.
- If you cannot sign in, email levelupdailyhelp@gmail.com and include the email address of the account to delete. Deletion requests are actioned within 30 days.
- Deleting the account removes personal cloud data and clears LevelUpDaily's local account cache and scheduled reminders on that device. Clear LevelUpDaily storage on other offline or signed-out devices to remove their cached copies.
Android App
- Install from Google Play via the product page. If Play does not show the listing yet, submit the Google account email you use on your phone at the Android access page. We add that address on Play, then send the install link. Google may also email an opt-in. You can also email levelupdailyhelp@gmail.com.
- Install only from the official Google Play listing or a developer-provided Play link.
- If the app does not respond, close and reopen it, then check internet connectivity.
- For Play issues, include your device model, Android version, and the app version.
Web App
- The web app can be added to your phone or desktop home screen from your browser.
- Installed web shortcuts can open Today, History, Settings, or the latest available logging slot.
- Shortcut availability depends on browser and operating system support.
Contact
For direct support, email levelupdailyhelp@gmail.com. Include a short description of the issue, your app version, and whether you are using web, Android, or both.